Manager, Renewals (SaaS)

Location: Remote in North America and must be based in EST. Applicants must be authorized to work for any employer in the U.S. Visa sponsorship is not available.

Target annual compensation: $150,000–$170,000 OTE with a 70/30 split.

Company

Tines is an intelligent workflow company providing a secure, vendor-agnostic automation platform for IT, security, and other teams.

What you will do

• Lead, coach, recruit, onboard, and develop a high-performing team of Renewal Managers.
• Own renewal performance across the customer portfolio, including retention, churn, contraction, renewal rates, and on-time execution.
• Build accurate renewal forecasts and provide visibility into timing, risk, expected outcomes, and required interventions.
• Guide complex negotiations involving pricing, contract terms, multi-year agreements, procurement, and competitive pressure.
• Partner with Customer Success, Sales, Account Management, Revenue Operations, Finance, Legal, and Deal Desk on customer and commercial strategy.
• Develop scalable renewal playbooks, operating cadences, dashboards, automation, KPIs, and processes.

Requirements

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment.
• 3+ years of people leadership experience developing high-performing customer-facing or commercial teams.
• Experience managing a recurring revenue portfolio and delivering against retention or renewal targets.
• Strong understanding of ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion.
• Experience with renewal forecasting, commercial negotiations, procurement, contracting, analytics, workflow improvement, and automation.
• Must be authorized to work for any employer in the U.S. and be based in EST.

Culture & Benefits

• Remote work in a North America-based role aligned to EST.
• Work within a culture focused on simplicity, speed, soundness, curiosity, growth, and integrity.
• Opportunity to shape a scaling Renewals organization and improve the customer lifecycle.
• Target compensation includes a 70/30 OTE split.