Manager, Customer Success (EdTech)

Location: Kitchener, Ontario, Canada

Base salary: $90,000–$127,500 CAD annually

Company

hirify.global is a cloud-based education technology company developing learning environments and solutions for schools, higher-education institutions, and businesses.

What you will do

• Lead, coach, hire, onboard, and develop a high-performing Customer Success team.
• Set team strategy, objectives, and OKRs aligned with hirify.global’s mission and growth goals.
• Drive adoption, loyalty, retention, customer advocacy, and long-term customer value for Brightspace.
• Identify revenue-retention risks and develop account-planning, documentation, and mitigation initiatives.
• Build executive-level relationships with key accounts and support cross-sell and upsell opportunities.
• Collaborate with Account Management and other cross-functional teams to improve productivity and customer outcomes.

Requirements

• 5+ years of experience in Customer Success or an equivalent role, including team leadership in educational technology.
• Experience hiring, onboarding, managing, and developing high-performing teams while contributing to team deliverables.
• Extensive educational technology experience focused on scaled growth and adoption initiatives.
• Experience with customer advocacy, risk management, retention, and adoption programs.
• Strong written, verbal, presentation, analytical, and problem-solving skills, with the ability to communicate with stakeholders through the C-suite.
• Bachelor’s degree in Education, Business, or a related field; an MEd or MBA is preferred.

Culture & Benefits

• Flexible work arrangements.
• Learning and growth opportunities, including up to $4,000 CAD in tuition reimbursement through the SkillsWave Program.
• Two paid days off for SkillsWave-related activities.
• Wellbeing support, mental health services, financial planning, retirement planning, and a competitive benefits package.
• Two paid volunteer days, wellness reimbursement, home internet reimbursement, and an employee referral program.
• Dog-friendly office spaces at headquarters in Kitchener, Winnipeg, Vancouver, and Melbourne.