Client Success Manager (Northeast)

Location: Northeast Region, with travel primarily within the designated region and occasional visits to the Kansas City headquarters; travel up to 30%.

Annual salary: $85,000–$115,000 USD

Company

hirify.global is a GovTech SaaS company that modernizes government services and payments through a connected digital platform for public agencies and residents.

What you will do

• Own success, retention, renewals, and growth for a portfolio of government agency clients in the Northeast Region.
• Advise clients on digital government, business processes, use cases, and adoption of hirify.global solutions.
• Lead executive strategy sessions, define partnership roadmaps, and identify value-driven expansion opportunities.
• Partner with Resident Communications and Delivery teams to increase citizen awareness, align projects with client requirements, and meet delivery timelines.
• Monitor customer health, mitigate account risks, and act as the customer voice with internal Product teams.
• Enable clients through training and serve as a subject matter expert on the hirify.global platform.

Requirements

• At least 5 years of experience supporting high-touch customers as a thought leader, customer advocate, and consultative partner in a SaaS environment.
• Strong technical aptitude, communication skills, emotional intelligence, and ability to build trust with clients and colleagues.
• Experience analyzing client health, adoption, and lifetime value to inform account strategy.
• Experience leading strategic business reviews with senior stakeholders and managing complex project lifecycles.
• Familiarity with Confluence, Slack, Jira, Google Workspace, and Microsoft Office.
• Must be authorized to work in the United States or Canada without sponsorship; U.S. sponsorship is not available.

Nice to have

• GovTech, financial services, or marketing experience.
• Forecasting, renewal management, or sales experience, or interest in developing these skills.

Culture & Benefits

• Mission-driven work supporting government agencies and the residents they serve.
• Collaborative environment emphasizing integrity, drive, grit, aptitude, and teamwork.
• Competitive salary, excellent benefits, and flexible working arrangements.
• Corporate volunteer program supporting local communities.
• Opportunities to use AI to improve impact, productivity, and innovation.