Enterprise AI Solution Manager (AI)

Location: Toronto, Canada

Salary: CA$110,514–CA$122,147 base salary annually, plus CA$31,171–CA$34,452 commission, equity, and bonus opportunities.

Company

hirify.global provides an AI-powered customer service and conversational commerce platform for ecommerce businesses.

What you will do

• Manage a portfolio of approximately 70–80 ecommerce customers and build relationships with key stakeholders.
• Run regular customer check-ins and business reviews while developing account plans focused on adoption, efficiency, and long-term value.
• Drive adoption of AI, automation, and integrations by analyzing support workflows and recommending improvements.
• Help customers implement AI-powered use cases, troubleshoot issues, and coordinate with internal teams.
• Monitor account health, identify churn risks, and support lower-risk renewals and smaller expansion opportunities.
• Partner with Sales, Product, and Support to share customer insights and improve product priorities, processes, and playbooks.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar role.
• Experience managing multiple customers in a SaaS environment.
• Strong communication skills and the ability to lead structured customer conversations.
• Ability to balance strategic customer discussions with hands-on execution and independent prioritization.
• Curiosity about technology, automation, and AI-powered customer support.

Nice to have

• Experience working with ecommerce brands or support operations.
• Experience contributing to team processes, playbooks, or continuous improvement initiatives.

Culture & Benefits

• Daily access to premium AI tools including ChatGPT, Claude, and Granola.
• Annual learning and development budget for exploring new tools and approaches.
• AI champions and regular company-wide sessions for sharing AI workflows and discoveries.
• Inclusive environment with accommodations available during the application and interview process.