Technical Adoption Manager (SaaS)

Location: Canada — fully remote; travel may be required for client events and on-site engagements.

Salary: CA$85,459–CA$115,621 per year.

Company

hirify.global provides a SaaS platform that helps finance teams plan and grow using data, collaboration, and familiar tools such as Excel.

What you will do

• Drive product usage and help customers achieve business outcomes with their hirify.global.
• Create and execute adoption plans aligned with customer health and renewal strategies.
• Guide architectural, configuration, and performance-related changes across complex customer environments.
• Monitor customer health, product usage, adoption scores, and retention KPIs to identify risks and opportunities.
• Coordinate technical issue resolution with Account Managers, Adoption Consultants, and Solution Architects.
• Deliver customer education through training sessions, webinars, and enablement initiatives.

Requirements

• 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization.
• Experience implementing, configuring, or supporting complex SaaS solutions and explaining end-to-end customer architectures.
• Experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation.
• Experience managing a customer portfolio, including complex or high-risk accounts and retention-focused initiatives.
• Strong organization, prioritization, problem-solving, and communication skills.
• Experience with CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms.

Nice to have

• Experience in FP&A or accounting.

Culture & Benefits

• Fully remote work for this role with flexibility based on role and location.
• Employee stock options, retirement savings support, and 401k matching programs.
• Health and dental plans, wellness sessions, an Employee Assistance Program, and Headspace access.
• Education subsidies, professional development programs, and learning opportunities.
• Generous leave options for vacation, wellness, personal time, parental support, and volunteering.
• Opportunities to collaborate with colleagues across global offices and teams.