Renewal Manager (K-12)

Location: US-REMOTE; remote role

Salary: $110K–$137K annually

Company

hirify.global creates products that support learning, personal development, and education and career growth.

What you will do

• Manage, coach, and develop a team of Renewal Representatives through feedback, performance evaluations, training, and career planning.
• Drive customer retention, renewal rates, revenue growth, and portfolio expansion across K-12 accounts.
• Handle complex and high-value renewal escalations, including direct customer negotiations.
• Collaborate with Sales, Customer Success, and Finance on customer strategies and issue resolution.
• Improve renewal processes, data integrity, workflows, and operational scalability.
• Monitor renewal KPIs, present insights to senior stakeholders, and lead cross-functional projects and QBR participation.

Requirements

• At least 7 years of experience in renewals, account management, or customer success, including 3 years in a leadership role.
• Experience managing teams and driving customer retention and revenue growth.
• Strong leadership, coaching, negotiation, communication, and interpersonal skills.
• Experience with high-value, multi-product, and complex customer accounts.
• Proficiency with Salesforce, Gainsight, Clari, and project management tools such as Asana or Jira.
• Strong analytical and strategic process-improvement skills.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Flexible collaboration across remote, hybrid, and office environments depending on the role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental health support, professional development resources, and tuition reimbursement.
• Employee recognition through the Motivosity program and an inclusive, supportive culture.

Hiring process

• Successful candidates must pass a background check.
• Identity verification may require legal name, current physical location, valid contact number, and residential address in accordance with local privacy laws.