Senior Renewal Representative

Location: US-REMOTE; remote role with occasional travel during the year

Salary: $74K–$92K annually

Company

hirify.global creates intuitive education and personal development products that support learning, meaningful relationships, and career growth.

What you will do

• Manage medium and large-scale renewal accounts, ensuring timely and accurate contract renewals.
• Develop renewal strategies that improve customer retention and identify expansion opportunities.
• Partner with Customer Success Managers and Sales Representatives on account health and strategy.
• Create and manage complex renewal quotes using customer needs and usage data.
• Forecast renewals, report risks and performance metrics, and identify process improvements.
• Lead negotiations involving objections, pricing, and contract adjustments while supporting CRM and quoting best practices.

Requirements

• At least 3 years of experience in customer success, account management, or renewal management.
• Experience managing and growing relationships with high-value customer accounts.
• Strong negotiation and analytical skills, including usage-data analysis and trend identification.
• Experience improving operational processes and data integrity.
• Advanced proficiency with Salesforce, Gainsight, and Clari.
• Bachelor’s degree preferred; ability to travel a few times per year.

Culture & Benefits

• Full-time employees participate in an ownership program.
• Flexible remote, hybrid, and in-office collaboration options vary by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period.
• Wellness programs, mental health support, learning resources, professional development tools, and tuition reimbursement.
• Employee recognition through the Motivosity program and an inclusive, supportive culture.

Hiring process

• Background check required for all employees.
• Identity verification may include legal name, current physical location, contact number, and residential address in accordance with local privacy laws.