Technical Product Support (TPS) Engineer III - (E3) (PVD)

Location: Singapore, SGP; regular travel to countries in Asia, approximately 50–60%.

Company

hirify.global develops and services materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Provide technical support for a specific customer, covering escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the technical escalation point between customers, field engineers, technicians, product support personnel, and internal divisions.
• Support alpha and beta site installation, operation, calibration, service, and testing of new hardware, software, and processes.
• Review engineering change orders, communicate approved fixes, and support implementation in the field.
• Generate and present system performance metrics, including MTBF, MTBI, availability, process data, and spending analysis.
• Create and review technical documentation, support plans, system upgrade materials, CENs, and BKMs, and present them to customers.

Requirements

• Relevant engineering education.
• Prior experience with PVD equipment is highly preferred, particularly in field or customer support.
• Ability to understand issues across regions and diagnose and resolve complex technical problems.
• Clear and effective communication with customers and internal teams; meetings may take place during European or US time zones.
• Ability to work in a cleanroom or laboratory for development activities and adapt to changing priorities in a team environment.
• Availability for approximately 50–60% travel to countries in Asia.

Culture & Benefits

• Supportive work environment focused on learning, development, and career growth.
• Health and wellbeing programs with support for personal and professional development.
• Regular full-time employment with relocation eligibility.