Partner Customer Success Manager (AI)

Location: United States; hybrid and flexible work environment with travel of up to approximately 33% and onsite customer visits as required.

Annual base salary: $100,000–$120,000 USD.

Company

hirify.global is a global video technology company providing cloud-based live, on-demand, and real-time video products for organizations.

What you will do

• Act as a trusted advisor for assigned enterprise accounts, providing product support, troubleshooting, and enablement.
• Analyze customer requirements, data usage patterns, trends, opportunities, and risks.
• Define and scope customer initiatives with internal account management and solution engineering teams.
• Drive product adoption, retention, organic growth, and customer success across managed accounts.
• Build joint customer roadmaps aligned with business goals and measurable KPIs.
• Engage customers through business reviews, health calls, and onsite visits.

Requirements

• 5+ years of experience in enterprise customer success or account management within technology or software.
• Demonstrated success working with Fortune 100 technology companies and managing 10+ accounts.
• Experience managing pipelines, forecasts, and sales processes while meeting retention and organic growth quotas.
• Senior-level presence, strong communication skills, analytical ability, and a self-motivated, collaborative approach.
• Experience selling and supporting the deployment of AI solutions.
• Ability to travel up to approximately 33% and as required.

Nice to have

• BA/BS degree or equivalent demonstrated work experience.

Culture & Benefits

• Hybrid, flexible work environment.
• Zero employee-premium health plan from day one, plus dental and vision coverage.
• FSA and 401(k) with company match.
• Mobile plan and home internet reimbursement.
• Personal and professional development programs and occasional cross-company long weekends.