Manager, Customer Growth - Americas

Location: New York Metro Area, United States; hybrid work in the NYC office 2–3 days per week

Base salary: $127,000–$160,000 per year, plus variable compensation.

Company

hirify.global provides a data-driven HR platform for mid-size and multinational companies to connect, engage, develop, and retain employees.

What you will do

• Own net revenue retention and ARR growth across customer segments in the Americas.
• Lead and develop Account Management and Renewal Management teams focused on expansion and retention.
• Balance renewal optimization with identifying and closing new expansion opportunities.
• Develop data-driven, AI-enabled commercial strategies to increase deal volume, size, and velocity.
• Maintain forecasting accuracy and pipeline health using Salesforce and Clari.
• Partner with Customer Success, Product, and Marketing to improve customer outcomes, reduce churn, and unlock growth.

Requirements

• 4+ years of progressive SaaS Account Management experience with consistent attainment across diverse customer portfolios.
• 3+ years of experience managing an Account Management team with measurable impact on growth and retention targets.
• At least 2 years of experience using the MEDDPICC sales methodology.
• Experience with Clari for forecasting, pipeline inspection, and revenue intelligence, plus strong Salesforce proficiency.
• Experience creating and driving adoption of AI-enabled sales tools for prospecting, qualification, and scalable outreach.
• Strong expertise in value-led selling, product bundling, sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.

Nice to have

• Bachelor’s degree in Business, Economics, or a related field.
• Experience presenting to and engaging with go-to-market executives.

Culture & Benefits

• Hybrid working model for Bobbers in the New York Metro Area.
• Temporary work from anywhere for up to two months per year after six months of employment.
• Competitive compensation, comprehensive medical, dental, and vision coverage, and pre-IPO equity.
• 401(k) with a 3% company match, paid time off, company holidays, and additional quarterly Balance Days.
• Annual wellness stipend, Headspace membership, home office allowance, and paid social impact days.
• In-person and virtual social events in a dog-friendly NYC office.