Technical Account Manager (Federal Cybersecurity)

Location: Remote within the United States, supporting U.S. federal departments, agencies, and systems integrators; travel to agency sites required up to 25%

Company

hirify.global provides a secure enterprise browser that combines AI enablement, network access, data protection, identity, and endpoint control for federal and enterprise customers.

What you will do

• Act as the technical point of contact for a portfolio of federal agency customers from onboarding through operational maturity.
• Manage support cases, feature requests, escalations, change-control workflows, and ticketing processes.
• Train agency and integrator teams to deploy, manage, and operationalize hirify.global using federal best practices.
• Provide configuration guidance for PIV and CAC authentication, federal ICAM, government-furnished equipment, BYOD, bandwidth-constrained networks, and FedRAMP or Impact Level 5 environments.
• Provide configuration evidence, control narratives, and technical artifacts for authorization and continuous monitoring.
• Partner with Product, Engineering, Support, Customer Success, and federal integrator partners while connecting releases to Zero Trust and executive-order milestones.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a post-sales technical role in software or cybersecurity.
• Experience supporting U.S. federal departments and agencies from government or a company serving the federal sector.
• Strong foundation in enterprise IT products, ideally SaaS or security platforms.
• Experience managing customer escalations, support tickets, and technical projects.
• Ability to communicate complex technical concepts to technical and non-technical audiences, including contracting and security staff.
• Comfort with Salesforce, Jira, Confluence, and remote collaboration platforms.

Nice to have

• Bachelor's degree in a technical discipline or equivalent experience.

Culture & Benefits

• Remote work with up to 25% travel to agency sites.
• Opportunity to support federal deployments pursuing FedRAMP High authorization and DISA Impact Level 5 provisional authorization.
• Cross-functional collaboration with Product, Engineering, Support, Customer Success, federal channel, and systems integrator teams.