Account Coordinator (Medical Devices)

Location: Pittsburgh, PA; remote/hybrid schedule, Monday–Friday, 12:30–9:00 PM ET

Hourly pay: $20.00–$23.00

Company

hirify.global Cardiac Management Solutions develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions, including LifeVest, HFMS, and TherOx.

What you will do

• Support Field Sales with LifeVest delivery, installations, and post-installation customer inquiries.
• Coordinate patient fittings, follow-up visits, and in-services with PSR contractors.
• Select and manage PSR contractors based on availability and activity levels, including negotiating service fees.
• Manage field inventory, equipment distribution, and shipping decisions based on cost and urgency.
• Obtain patient documentation, prescription and installation records, and insurance information.
• Maintain customer relationships, service metrics, onboarding support, and department change initiatives.

Requirements

• Associate's degree required.
• 2+ years of customer service experience preferred.
• Knowledge of Microsoft Office Suite.
• Ability to multitask in a fast-paced customer support environment.
• Ability to meet productivity, quality, timeline, inventory, call quality, and phone availability metrics.

Culture & Benefits

• Work supports technologies designed to improve outcomes for cardiac and other cardiopulmonary patients.
• Culture values innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans are available.
• hirify.global operates in more than 140 countries.