Technical Success Manager (Cybersecurity, French Speaking)

Location: Ontario, Canada; remote position with travel at least twice per year. Candidates near the Toronto office may be asked to attend the office at least once a week.

Salary: $90,000–$100,000 base plus commission with an 80/20 split. Final offer depends on experience and location.

Company

hirify.global provides AI-driven cybersecurity technology designed to detect and respond to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their workflows, priorities, and success outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and demonstrate measurable value.
• Identify high-value security use cases and guide customers from deployment to active operational use.
• Monitor product usage, engagement, and customer health indicators to identify adoption gaps, underutilization, and retention risks.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Provide technical insights for renewals, quarterly business reviews, account strategy, expansion, and cross-sell opportunities.

Requirements

• Fluent French and English.
• At least 3 years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to explain complex technical concepts clearly to security engineers, SOC analysts, system administrators, technical leaders, executives, and internal teams.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Remote work with travel expectations and possible weekly Toronto office attendance for nearby candidates.
• Medical, dental, and vision insurance for employees and dependents.
• Paid parental leave and life insurance.
• Employee Assistance Program.
• Environment focused on ownership, collaboration, high standards, learning, and continuous improvement.