Technical Account Manager (U.S. Federal)

Location: Remote within the United States; must be a U.S. citizen. Willingness to travel to agency sites up to 25%.

Company

hirify.global provides a secure enterprise browser platform combining AI enablement, network access, data protection, identity, and endpoint control for federal agencies and enterprises.

What you will do

• Serve as the technical point of contact for a portfolio of U.S. federal agency customers from onboarding through operational maturity.
• Manage support cases, feature requests, escalations, change-control processes, and ticketing workflows.
• Train agency and systems integrator teams to deploy, manage, and operationalize the platform, including train-the-trainer enablement.
• Provide configuration guidance for PIV and CAC authentication, federal ICAM, government-furnished equipment, BYOD, constrained networks, and FedRAMP or Impact Level 5 environments.
• Provide configuration evidence, control narratives, and technical artifacts for authorization and continuous monitoring activities.
• Coordinate release guidance and customer priorities with Product, Engineering, Support, Customer Success, federal partners, and integrators.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a post-sales technical role in software or cybersecurity.
• Experience supporting U.S. federal departments and agencies from within government or from a vendor serving the government.
• Strong foundation in enterprise IT products, preferably SaaS or security platforms.
• Experience with customer escalations, support tickets, and technical project management.
• Strong communication skills for technical, non-technical, contracting, and security audiences.
• Experience with Salesforce, Jira, Confluence, and remote collaboration tools; a technical bachelor's degree or equivalent experience is preferred.

Nice to have

• Active or recently active federal security clearance or public trust determination.
• Familiarity with FedRAMP, the DoD Cloud Computing Security Requirements Guide, NIST SP 800-53, the Risk Management Framework, and DoD Zero Trust capabilities.
• Hands-on experience with federal ICAM, PIV, CAC, SAML, and SCIM.
• Experience delivering through Carahsoft, cloud marketplaces, or large systems integrators.
• Experience with virtual desktop reduction, privileged access management, or government contractor access programs.

Culture & Benefits

• Remote work supporting U.S. federal customers and their systems integrators.
• Opportunity to work on FedRAMP High and DISA Impact Level 5 authorization programs.
• Up to 25% travel to agency sites.
• hirify.global sponsors federal background investigations when required by a customer.