Deal Support Specialist

Location: Hybrid role based in the Waltham, Massachusetts office, with occasional after-hours and weekend shifts.

Salary: USD 70,000–80,000 per year

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, supporting more than 23,000 organizations worldwide.

What you will do

• Onboard users and deal teams to the platform for active M&A transactions.
• Provision access and permissions accurately as deal teams and data rooms are created or updated.
• Process bulk and structural requests, including folder creation and user additions.
• Resolve common support and deal-service requests, escalating complex issues to the appropriate team.
• Track response time, processing time, accuracy, and individual performance results.
• Help establish reporting and operating processes for the newly formed team while participating in rotational after-hours and weekend coverage.

Requirements

• 0–2 years of professional experience and a bachelor's degree.
• Ability to learn complex software quickly and explain it clearly to users.
• Excellent written and verbal communication, with sound judgment around urgency and accuracy.
• Willingness to work a flexible rotational schedule that occasionally includes evenings and weekends.
• Ability to work from the Waltham, Massachusetts office in a hybrid arrangement.

Nice to have

• Paralegal experience.
• Exposure to M&A transactions, deal execution, or transaction-support technology.
• Spanish or Brazilian Portuguese language skills.

Culture & Benefits

• Hybrid work model and business-casual dress code.
• 401(k) matching, professional development reimbursement, and SS&C University training.
• Flexible personal and vacation time off, sick leave, paid holidays, and parental leave.
• Medical, dental, vision, and employee assistance program coverage.
• Discounts on fitness clubs, travel, and other services.