Customer Service Specialist (SaaS/Live Events)

Location: Atlanta, GA, United States

Company

hirify.global is a private equity-backed technology company providing software platforms and marketplaces for live event ticket distribution, sales, and fulfillment.

What you will do

• Respond to customer and partner inquiries by phone, email, and chat.
• Provide information and support for products and services.
• Research and resolve routine and moderately complex questions, concerns, and service issues.
• Maintain accurate records of inquiries, complaints, customer interactions, and resolutions.
• Escalate complex or technical issues and coordinate with internal departments.
• Follow up on open requests and maintain positive customer relationships through clear communication.

Requirements

• Excellent verbal and written communication and active listening skills.
• Customer-focused approach with strong problem-solving, research, analytical, organizational, and attention-to-detail skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Proficiency with computers and ability to learn new software and systems quickly.
• Comfort working with CRM systems, databases, and customer support tools.
• Ability to work independently while collaborating effectively and identifying when escalation is required.

Nice to have

• Previous experience in customer service, customer support, or client services.
• Experience with CRM or ticketing systems.
• Experience in live events, ticketing, technology, SaaS, or e-commerce.

Culture & Benefits

• Full-time employment in a fast-paced technology environment.
• Work involves collaboration across departments to resolve customer issues.
• Equal employment opportunity is provided regardless of legally protected characteristics.