Client Experience Analyst I

Location: Onsite in Tampa, Florida, United States at 4202 E Fowler Ave.

Hiring salary: $60,000–$65,000 annually.

Company

hirify.global is a public research university serving approximately 50,000 students across campuses in Florida, including Tampa and USF Health.

What you will do

• Provide first-line support for SMHC platforms, products, and materials through email, phone, virtual meetings, and support systems.
• Track requests through resolution, document recurring issues, and develop onboarding guides, FAQs, quick-reference materials, and tutorial videos.
• Build relationships with school districts, schools, community agencies, state entities, and professional associations.
• Plan outreach campaigns, webinars, conferences, training events, partner communications, and follow-up activities.
• Collect partner feedback, analyze client experience metrics, identify lifecycle friction points, and recommend service improvements.
• Develop accessible branding, web, email, social, presentation, report, and conference materials aligned with USF standards.

Requirements

• Bachelor’s degree, or 1–2 years of experience in user-centered design, UX/CX development, testing, or related initiatives.
• Experience or capability in client support, partnership outreach, marketing and communications, graphic design, or user-centered design.
• Proficiency with support ticketing systems, CRM databases, data analysis and survey tools, design and web content tools, and virtual meeting platforms.
• Knowledge of WCAG 2.1 AA, Section 508, data privacy requirements, and accessibility practices.
• Strong communication, active listening, problem-solving, organization, attention to detail, and follow-through skills.
• Employment eligibility requirements in the United States must be met.

Nice to have

• At least one year of experience working in or directly with a school, school district, or K-12 educational setting.
• Knowledge of school mental health services, K-12 education systems, university administration, and grant-funded projects.
• Familiarity with FERPA, HIPAA, customer service best practices, and public-institution accessibility standards.

Culture & Benefits

• Work in a research-focused public university environment.
• Medical, dental, and life insurance plans.
• Retirement plan options, employee and dependent tuition programs, and generous leave.
• Employee perks and discounts.
• The position may require a Level 1 or Level 2 criminal background check.