Customer Support Specialist (Automotive Technology)

Location: Carmel, Indiana, United States

Company

hirify.global operates a digital marketplace for wholesale used vehicles and provides data-driven tools that help customers buy and sell vehicles more effectively.

What you will do

• Identify, research, troubleshoot, and resolve technical and end-user application issues.
• Educate and coach customers on best practices for using hirify.global products and services.
• Document research, customer interactions, known errors, workarounds, procedures, and product information in Salesforce.
• Confirm customer acceptance and quality of resolutions, escalating issues that require advanced technical expertise.
• Identify opportunities to improve product usability and functionality.
• Contribute subject-matter expertise to training materials and continue developing product knowledge.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of customer service or contact center experience.
• General automotive knowledge.
• Experience troubleshooting hardware, software, and network-related issues.
• Clear and concise oral and written communication skills.
• Strong analytical, technical, problem-solving, and technology-learning skills.

Nice to have

• Experience with Salesforce, Five9, Slack, or Google Suite.
• Web crawling or search experience.
• Knowledge of state, local, federal, and contract requirements relevant to the role.
• Experience supporting VIP customers using phone etiquette, empathy, and active listening.

Culture & Benefits

• Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
• Immediately vested 401(k) with company matching.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave, disability coverage, life insurance, and AD&D in the United States.
• Tuition reimbursement, employee assistance support, and a paid volunteer day.
• Opportunities for internal promotion, career development, and knowledge sharing within a publicly traded global organization.