Helpdesk Specialist 1 (IT Support)

Location: 100% onsite in Durant, Oklahoma, United States, Monday–Friday, 8:00 AM–4:30 PM.

Salary: $17.99 per hour.

Company

hirify.global provides the organization supporting the role with internal information technology and customer support services.

What you will do

• Respond to calls, emails, and other help desk requests in a professional and courteous manner.
• Receive, prioritize, document, track, and monitor incidents in the ITSM platform.
• Research, troubleshoot, resolve, and escalate technical issues while meeting service-level requirements.
• Provide remote troubleshooting for laptops, desktops, printers, monitors, mobile devices, office phones, and basic network issues.
• Troubleshoot Windows and macOS operating systems, Microsoft 365 applications, and basic Active Directory tasks.
• Educate users, document solutions, and maintain accurate end-user and issue information.

Requirements

• High school diploma or equivalent IT-related certification.
• Basic knowledge of computer hardware, including PCs, servers, switches, and routers.
• Basic knowledge of Windows, macOS, and Windows Server operating systems, including current and two prior Windows versions.
• Strong written and verbal communication, phone etiquette, interpersonal, listening, questioning, and rapport-building skills.
• Ability to absorb information quickly, prioritize work, and execute tasks in a high-pressure environment.
• Ability to work onsite in Durant, Oklahoma, Monday–Friday during the stated schedule.

Culture & Benefits

• Customer-first approach focused on listening, rapport building, and customer loyalty.
• Weekly earned wage access is available as an option.
• Work follows a structured Monday–Friday schedule.