1 час назад
IT Service Operations Technician
33 - 37$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Service Operations Technician (IT Support/ITSM): Providing internal technical support and resolving software, hardware, network access, and user account issues with an accent on endpoint administration, incident documentation, and user onboarding. Focus on troubleshooting moderately complex issues, improving support procedures, maintaining ITSM knowledge, and supporting system maintenance and service operations projects.
Location: Waltham, Massachusetts, United States. Local travel and occasional off-hours or weekend support may be required.
Base pay: $33–$37 per hour.
Company
develops robotics technology and requires internal IT service operations support.
What you will do
- Resolve IT support requests for desktops, laptops, mobile devices, applications, network connectivity, and conference room AV systems.
- Troubleshoot moderately complex issues, escalate when needed, and maintain ownership of user communication.
- Document incidents, resolutions, and follow-ups in the IT service management system.
- Administer accounts and permissions, configure hardware and software, and provision systems for new hires.
- Maintain knowledge base articles, identify recurring issues, and recommend improvements to tools, processes, and user training.
- Support patch deployments, peripheral setup, inventory management, purchasing, and Service Operations projects.
Requirements
- Associate or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Typically 2+ years of experience in IT help desk or technical support.
- Proficiency with Windows, macOS, Linux, Google Workspace, and basic network troubleshooting, including Wi-Fi, VPN, and printers.
- Working knowledge of Active Directory, remote support tools, enterprise systems, and ITSM platforms such as ServiceNow, Freshservice, or Jira.
- Experience troubleshooting conference room audio-visual systems and identifying recurring issues or root causes.
- Must be eligible to work in the United States; visa sponsorship is not available. Ability to lift up to 50 pounds may be required.
Nice to have
- CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate certification.
Culture & Benefits
- Customer-first internal support environment with collaboration across team and company projects.
- Work includes moderate autonomy and opportunities to improve support procedures and documentation.
- Occasional off-hours or weekend availability supports critical maintenance and urgent issues.
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