IT Support Manager (Microsoft/Active Directory)

Location: Conshohocken, Pennsylvania, United States

Company

hirify.global is an employee-owned company with eight divisions and more than 75 locations across ten states, serving electrical, automation, industrial, lighting, instrumentation, pipe, valve, and fitting industries.

What you will do

• Lead, develop, coach, and mentor the IT Support team.
• Oversee end-user IT support and continuously improve the employee technology experience.
• Manage, monitor, install, maintain, troubleshoot, and repair computers, networks, and software.
• Resolve escalated helpdesk tickets requiring complex or time-consuming problem solving.
• Manage IT inventory and train IT Support Technicians.
• Provide support during occasional weekends or off-hours and travel when necessary.

Requirements

• Seven years of end-user technical support and helpdesk experience.
• Undergraduate degree, relevant certification, or equivalent work experience.
• Proficiency with Microsoft Office, Office 365, Active Directory, and Windows-based PCs and laptops.
• Strong organization, prioritization, problem-solving, communication, customer service, and cross-functional collaboration skills.
• Ability to support a high volume of calls and explain technical information to non-technical staff.
• Ability to lift or carry up to 50 pounds and work in office, warehouse, and fabrication environments.

Nice to have

• Two years of previous management experience.
• Advanced degree or additional certification.
• Experience with Microsoft Intune, Cisco networking hardware, cybersecurity principles, and hardware or software inventory systems.

Culture & Benefits

• Employee ownership with opportunities for professional growth, learning, coaching, and mentoring.
• Values-driven environment focused on accountability, partnership, continuous improvement, and purposeful progress.
• Established organization with strong employee retention and long-tenured associates.
• Equal opportunity employment environment.