Customer Support Technician II - (T2) (Semiconductor)

Location: Albany, NY, United States

Salary: $20.00–$27.50 per hour

Company

hirify.global develops materials science, engineering, and semiconductor equipment solutions used in advanced chips and displays.

What you will do

• Plan daily work within the assigned territory and complete preventive and remedial maintenance.
• Perform scheduled maintenance, wet cleans, equipment start-ups, warranty work, paid service, and service contract activities.
• Troubleshoot equipment and process variations, verify operational quality, and improve system uptime.
• Support customer operations by coordinating service plans, communicating with customer management, and participating in customer meetings.
• Provide technical assistance to less experienced personnel and support Tier III start-ups.
• Apply Statistical Process Control and Quality Improvement Process methods to increase productivity.

Requirements

• Analytical skills and the ability to apply scientific methods to technical work.
• Working knowledge of Statistical Process Control and quality improvement methods.
• Ability to recognize and solve typical problems using established procedures or scientific methods.
• Ability to communicate technical and administrative information with customers and colleagues.
• Ability to work in Albany, NY, and travel approximately 10% of the time.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Additional compensation may include a bonus and stock award program, where applicable.
• Regular full-time employment with relocation eligibility.