Support Engineer I (Microsoft)

Location: Rosemont, Illinois, USA; on-site customer support is required, including occasional weekends or off-hours.

Salary: $26–$27 per hour

Company

hirify.global provides professional services and technology support for business customers.

What you will do

• Install, upgrade, repair, and perform preventative maintenance on PC components, laptops, printers, and scanners.
• Diagnose hardware and application issues using appropriate troubleshooting tools.
• Track service incidents, provide timely status updates, and maintain complete documentation to meet service-level standards.
• Communicate with clients about scheduling, incident status, and service completion.
• Collaborate with the Service Desk and Systems Engineering teams to resolve escalated incidents.
• Contribute to improvements in technical support and systems administration processes and tools.

Requirements

• Experience supporting and troubleshooting PC hardware/software, laptops, printers, and Microsoft products and tools.
• Proficiency with Microsoft Office Suite or related software.
• Strong verbal and written communication, critical thinking, independent work, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment and provide detailed technical documentation.
• Professional face-to-face interaction with clients and a client-centric service approach.
• Valid driver's license required.

Nice to have

• Degree in Information Systems, Engineering, or a related applied technology field.
• CompTIA A+, MCP, Server+, MCSA, or other vendor certifications.
• Ability to obtain required certifications within a reasonable timeframe.

Culture & Benefits

• Professional, ethical, business-focused, and courteous approach to clients, partners, and colleagues.
• Team-oriented environment with regular staff meetings and collaboration across technical teams.
• Opportunities to develop product and vendor certification knowledge.
• Work involves prolonged computer use and occasional lifting of up to 15 pounds.