Level 1 IT Service Desk Analyst (100% Remote)

Location: 100% remote; candidates must live in Connecticut, Florida, Georgia, Ohio, Maryland, Massachusetts, New Jersey, North Carolina, South Carolina, Pennsylvania, Texas, Virginia, or West Virginia.

Company

hirify.global is recruiting for a national healthcare organization seeking remote IT service desk support.

What you will do

• Serve as the initial point of contact for employee IT questions and technical difficulties.
• Diagnose and resolve basic hardware, software, and network issues.
• Document incidents, troubleshooting steps, and relevant details in a ticketing system.
• Escalate complex issues to higher-level support and report recurring issue trends.
• Create, modify, and delete user accounts as needed.
• Participate in a weekly rotating on-call support schedule.

Requirements

• Must reside in one of the 13 specified US states.
• 1–3 years of relevant IT support experience.
• Two- to four-year degree in an IT-related field or equivalent work experience.
• CompTIA A+, Network+, and Security+ certifications, or equivalent experience where stated.
• Strong troubleshooting, analytical, organizational, communication, and customer service skills.

Nice to have

• ITIL certification.

Culture & Benefits

• 100% remote contract position.
• Potential for full-time hire after the contract period.
• Professional user support focused on clear communication and timely follow-up.