Service Desk - Tech Support - Atlanta

Location: Onsite in Atlanta, Georgia, United States; may require reporting to another local office and working nights, weekends, or overtime as business needs require.

Base salary: $25.00–$28.00 annually.

Company

hirify.global provides technology and real estate industry services to support client business transformation.

What you will do

• Provide technical assistance for desktops, laptops, smartphones, printers, software, hardware, and peripheral devices.
• Monitor incoming service desk requests, troubleshoot issues, and escalate unresolved problems to higher-tier support or management.
• Document incidents, diagnostic steps, decisions, fixes, and resolutions in service desk software.
• Install and upgrade software, configure systems and applications, perform preventative maintenance, and test fixes.
• Support software releases, rollouts, change management activities, audits, and companywide technology projects.
• Follow up with users, identify incident trends, assist Tier I support staff, and protect confidential data.

Requirements

• High school diploma, GED, or equivalent education and experience.
• 2–4 years of relevant experience in intermediate-level technical support.
• Knowledge of advanced computer hardware, Microsoft client operating systems, Microsoft Office, Office 365, and diagnostic tools.
• Basic network fundamentals, strong documentation and communication skills, and a customer-focused approach.
• Ability to work independently and collaboratively, prioritize tasks, research computing issues, and operate effectively in high-pressure environments.
• Ability to physically handle and set up technology equipment, including lifting up to 50 pounds.

Culture & Benefits

• Full-time employment in a corporate onsite environment.
• Paid time off and paid holidays.
• Medical, dental, vision, life, and disability insurance.
• 401(k) plan eligibility.
• Training and opportunities to continuously develop technical skills.