Client Development Database Manager (CRM/AI)

Location: 605 Third Avenue, New York, NY, USA; in-person work three days a week or more, with flexibility to work from home or remotely at other times.

Salary: $74,000–$80,000 annually, based on experience.

Company

Informa Markets, a division of Informa, creates global platforms, live and on-demand B2B events, data products, digital content, and online marketplaces for specialist industries.

What you will do

• Design, implement, and optimize the HubSpot CRM and its information management systems.
• Clean, validate, and maintain audience data covering collectors, curators, galleries, artists, media, and other event participants.
• Develop segmentation models, custom data fields, reporting tools, dynamic lists, and analytics for marketing and sales.
• Map visitor journeys, manage prospect and VIP pipelines, and track engagement, purchasing, conversion, and retention across physical and digital channels.
• Generate actionable insights for Marketing, Sales, VIP, Sponsorship, and Project Management teams.
• Audit CRM usage, improve training and data compliance, and coordinate bespoke enhancements with the software vendor.

Requirements

• At least five years of marketing or sales experience.
• Experience using or administering a robust CRM such as HubSpot or Salesforce.
• Experience with AI integration and training AI agents to perform repetitive tasks.
• Strong communication and collaboration skills across marketing and gallery sales teams.
• Project Management certification or an equivalent project track record.
• BA in Digital Marketing, e-Commerce, Data Management, Information Management, or a related field; proficiency with CRM tools and Microsoft Office.

Nice to have

• Passion for the art world and experience mining business intelligence on collectors and emerging opportunities.
• Creative problem-solving skills and experience working in a fast-paced environment.

Culture & Benefits

• Hybrid flexibility with in-person collaboration and the option to work remotely at other times.
• Up to four volunteer days per year with charity match funding.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Paid time off, national holidays, birthday leave, and the opportunity to work from almost anywhere for up to four weeks per year.
• 401k match, health, vision and dental insurance, parental leave, ESPP, wellbeing support, and recognition programs.