Senior Research Manager, Customer Success

Location: US-Remote; must be based in the United States at the time of application

Salary: $69,800–$95,000 yearly, with potential sales-based or performance-based incentives.

Company

Consumer Behavior & Insights is hirify.global’s custom research and consulting practice, delivering consumer research, analytics, and strategic insights for global brands.

What you will do

• Own complex custom research engagements from kickoff through final delivery, managing timelines, budgets, quality, risks, and stakeholder expectations.
• Lead questionnaire development, survey design, sampling, methodology, fieldwork, data quality controls, and data processing.
• Analyze complex datasets, identify trends and opportunities, and translate findings into strategic recommendations and executive-level narratives.
• Serve as the primary day-to-day client contact and lead project updates, working sessions, presentations, and results discussions.
• Develop polished presentations, reports, data visualizations, and actionable recommendations.
• Coach Associate Research Managers and Analysts while contributing to research practices and team development.

Requirements

• Must be based in the United States at the time of application.
• Bachelor’s degree in market research, business, marketing, psychology, sociology, statistics, economics, or a related field.
• 5–8+ years of experience in market research, consumer insights, analytics, consulting, or a related discipline.
• Experience independently managing complex research projects from inception through delivery.
• Strong knowledge of quantitative research methodologies, survey design, data interpretation, and insight development.
• Advanced proficiency in PowerPoint and Excel, working proficiency in SPSS, strong communication skills, and the ability to manage multiple priorities.

Nice to have

• Experience supporting technology, consumer technology, telecommunications, software, hardware, gaming, or related industries.
• Experience with longitudinal research, continuous tracking, or brand health measurement programs.
• Experience presenting findings to senior client stakeholders and mentoring junior researchers.

Culture & Benefits

• Flexible working environment.
• Comprehensive health insurance and life insurance.
• Industry-leading parental leave and volunteer time off.
• Education support and LinkedIn Learning.
• Employee Assistance Program.
• AI tools and emerging technologies are used to support efficient workflows, with human oversight in recruitment decisions.