IS Help Desk Technician

Location: Lake Oswego, Oregon, United States — in office. Travel requirement: 0–5%.

Salary: $19.62–$24.52 per hour.

Company

hirify.global is a global technology company connecting physical and digital worlds through positioning, modeling, data analytics, and solutions for construction, geospatial, transportation, and supply chain industries.

What you will do

• Provide help desk support to end users and software developers onsite.
• Deploy and troubleshoot hardware, software, operating systems, mobile devices, tablets, printers, and conference room equipment.
• Resolve technical issues independently or in collaboration with Information Systems teams and other internal stakeholders.
• Document technical information in ITSM systems and manage the full ticket lifecycle.
• Support asset lifecycle management and maintain relationships with suppliers, partners, and stakeholders.
• Use scripting and automation to improve operational efficiency.

Requirements

• Associate’s degree or vocational/technical education in Information Technology, or 6+ years of relevant experience with certifications such as ITIL or CompTIA A+.
• Excellent written and verbal English communication skills.
• Experience providing technical customer service to technical and non-technical users.
• Strong organization, troubleshooting, documentation, and stakeholder communication skills.
• Thorough experience with Windows, macOS, Linux, mobile devices, tablets, printers, and conference room equipment.
• Foundational knowledge of networking, cybersecurity, client-server systems, endpoint management, and scripting with PowerShell, Bash, or Python.

Nice to have

• Familiarity with Google Workspace for enterprise collaboration and project management.

Culture & Benefits

• Work with a collaborative global Information Systems team.
• Contribute to technology projects supporting construction, transportation, infrastructure, and other essential industries.
• Benefits include medical, dental, vision, life, disability, time off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.
• Inclusive workplace guided by the values of Belong, Innovate, and Grow.

Hiring process

• Submit an online application through the position’s application portal.
• Applications are accepted on an ongoing basis until the position is filled.