IT Help Desk Engineer

Location: San Francisco, California; onsite at the headquarters and client sites across the Bay Area

Salary: $25.00–$35.00 per hour

Company

Managed IT services provider supporting California businesses with secure, reliable, and cost-effective technology management.

What you will do

• Provide technical support to more than 6,000 users across 200+ client organizations.
• Diagnose and resolve issues across a wide range of technologies.
• Communicate with users and teammates while documenting issues and resolutions.
• Adapt to different client environments and take ownership of assigned work.
• Travel to client sites as needed and participate in a one-week on-call rotation approximately every 6–8 weeks.

Requirements

• Valid California driver’s license and willingness to travel to client sites as needed.
• Experience supporting Windows 10/11 and Apple macOS.
• Familiarity with Windows Server 2016/2019/2022 and Active Directory.
• Familiarity with Google Drive, SharePoint, OneDrive, Microsoft 365, and Google Workspace.
• Familiarity with smartphones, tablets, and other smart devices.
• Clear communication, documentation, adaptability, and ownership of assigned work.

Nice to have

• Automation and scripting experience with PowerShell, Bash, or Python.
• Experience with Slack or Microsoft Teams.
• Exposure to ConnectWise Manage/PSA or another IT ticketing system.

Culture & Benefits

• Full-time onsite position in the Managed Services department.
• Work from the company headquarters in the Presidio and travel to client locations according to schedule demands.
• Support a local managed-services operation with more than 20 years of experience and certified engineers.