Service Desk Engineer

Location: New York office, United States

Base salary: $136,000–$160,000 USD per year, with potential bonus, equity, and/or commission programs.

Company

Nscale supports a global employee base and provides internal technology services across workplace, endpoint, access, and productivity systems.

What you will do

• Provide remote and in-person Level 1 and Level 2 support for hardware, software, connectivity, access, and workplace technology issues.
• Manage incidents and service requests through the ITSM platform, meet service levels, and coordinate escalations to specialist teams.
• Deliver employee and contractor onboarding, offboarding, device provisioning, account setup, access changes, and equipment recovery.
• Provision, configure, deploy, maintain, and recover Windows and macOS devices, including endpoint security, encryption, patching, compliance, and asset records.
• Own service improvement projects covering automation, knowledge management, ticket deflection, resolution time, and onboarding cycle time.
• Support meeting rooms, video conferencing, office connectivity, company-wide events, office moves, productivity tools, and supplier coordination.

Requirements

• Ability to work from the New York office and provide in-person workplace technology support.
• 3+ years of experience in IT support, desktop support, or technology operations.
• Independent ownership of improvement projects, including problem definition, stakeholder alignment, delivery, and outcome tracking.
• Practical scripting or automation experience with PowerShell, Python, or Bash.
• Strong Windows and macOS troubleshooting experience, with endpoint-management tools such as JumpCloud, Intune, Jamf, or Kandji.
• Experience with ITSM platforms, SSO, MFA, joiner-mover-leaver processes, Google Workspace or Microsoft 365, meeting-room technology, and basic networking.

Nice to have

• Experience in a fast-growing international organization.
• Knowledge-base restructuring or measurable self-service ticket deflection experience.
• Experience with JumpCloud, Okta, Google Workspace, or Jira Service Management.
• Device logistics, asset management, hardware procurement, executive support, or VIP user support experience.
• Exposure to SOC 2, ISO 27001, Cyber Essentials Plus, or SOX.

Culture & Benefits

• Hands-on role with approximately 25–35% dedicated to independently owned improvement projects.
• Collaboration with Platforms, Security, People, Finance, and external suppliers.
• Medical, dental, and vision benefits.
• Flexible paid time off and parental leave.
• Retirement plan participation and possible bonus, equity, and/or commission programs.