Service Desk (Apple MAC/PC Tech)

Location: Calabasas, California, United States; onsite role with up to 5% travel

Salary: $23.03–$34.57 per hour

Company

hirify.global is a national tool retailer operating more than 1,600 stores across 48 states and selling tools and accessories.

What you will do

• Provide desktop, laptop, peripheral, mobile device, and software support through deskside, phone, and remote channels.
• Install, configure, monitor, and troubleshoot Windows and Mac environments, including network and application issues under service-level agreements.
• Create and test Windows and Apple automation scripts for software deployments, updates, and group policies.
• Manage desktop images, asset inventory, documentation, standard operating procedures, and knowledge base articles.
• Configure Active Directory permissions and domain access, backup agents, Microsoft Office, Exchange, Outlook, and telecommunications systems.
• Provide high-level Mac, iPhone, and iPad support, including white-glove assistance for executive staff.

Requirements

• High school diploma or equivalent.
• At least 6 months of hardware maintenance and Windows or Apple support experience.
• Experience with Apple Remote Desktop, OS X or Linux/Unix Terminal, BigFix in Mac environments, Windows or Linux scripting, SCCM or SMS, Exchange and Outlook, Active Directory, and backup or disaster recovery planning.
• Strong knowledge of Mac OS X, Microsoft Windows, Microsoft Office, Microsoft Office for Mac, and iPhone/iPad iOS device management.
• Strong written and verbal communication, customer service, analytical, organizational, and multitasking skills.
• Ability to work in the Calabasas office environment and perform required physical activities, including standing, walking, sitting, computer work, and lifting up to 15 lbs.

Nice to have

• Experience with remote desktop management, remote support tools, DNS, DHCP, TCP/IP, patch panels, and mobile device management.
• MTA, ACSP, A+, Network+, or MacOS Support Essentials ACSP certification.

Culture & Benefits

• Comprehensive medical, dental, vision, life, short-term disability, and long-term disability benefits.
• Eligible associates can enroll in the company 401(k) plan.
• Paid time off of up to 236 hours per year, including PTO, floating holidays, and paid holidays.
• Paid sick time of up to 80 hours per year unless otherwise required by law.
• Early access to pay and opportunities to learn and grow in a high-energy retail environment.