IT Technical Support Specialist III

Location: 100% onsite in Oklahoma City, OK, five days per week

Salary: $27.02–$48.55 per hour

Company

Healthcare organization focused on connecting people with the care they need and improving access to effective services.

What you will do

• Provide onsite and remote technical support for end users, workstations, hardware, software, and office technology.
• Deliver, configure, image, upgrade, and maintain laptops, desktops, virtual workstations, and other systems.
• Troubleshoot operating systems, applications, security services, LAN, WAN, WiFi, voice, printing, and audio/video equipment.
• Coordinate with IT infrastructure teams and vendors on network, voice, and local infrastructure issues.
• Manage service tickets, communicate status and projected outcomes, and provide end-user training.
• Apply controls and procedures that protect information systems and data.

Requirements

• High school diploma or GED required.
• 2–4 years of related technical support experience required.
• Technical knowledge of laptop PCs, virtual workstations, Windows, Apple iOS, Android, macOS, and networking.
• Understanding of Active Directory, networking, voice, WiFi, and IT infrastructure.
• Demonstrated customer service, interpersonal, and verbal communication skills.
• Must work onsite in the Oklahoma City office five days per week.

Nice to have

• Experience with ServiceNow or an equivalent ticketing tool.
• Vocational or technical education.
• Experience supporting a large enterprise IT environment.

Culture & Benefits

• Health insurance and comprehensive employee benefits.
• 401(k) and stock purchase plans.
• Tuition reimbursement, paid time off, and holidays.
• Equal opportunity workplace committed to diversity and inclusion.