IT Contact Support Intern (IT Support)

Location: Pensacola, Florida, United States — 100% onsite at 125 W Romana, Monday–Friday, 8:00 AM–5:00 PM

Salary: $25 per hour

Company

hirify.global is a global consulting organization providing strategies and technology-enabled solutions that help clients improve business performance and manage transformative change.

What you will do

• Provide Tier 1 technical support by acknowledging, diagnosing, troubleshooting, resolving, or escalating employee issues.
• Support hardware, software, and mobile devices running Windows, macOS, iOS, and Android.
• Manage multiple support requests through different communication channels and document interactions in the IT ticketing system.
• Image Windows 11 laptops for in-office break/fix scenarios and follow established procedures and SLAs.
• Assist employees with ERP-related processes, including time, expense, and project data entry.
• Build effective working relationships with users, coworkers, and interdepartmental colleagues.

Requirements

• Associate degree with an emphasis in Information Technology or a closely related field.
• At least one year of customer service experience.
• Ability to diagnose and resolve issues across Windows, Mac, and mobile platforms.
• Understanding of elevated permissions, registry changes, and Active Directory.
• Strong problem-solving, multitasking, communication, and customer service skills.
• Ability to work in an office setting onsite and flexible hours, including occasional nights and weekends.

Nice to have

• Relevant Microsoft IT certifications.
• Office 365 administration experience.

Culture & Benefits

• Work with corporate IT, finance, human resources, legal, marketing, and facilities teams.
• Support both office-based employees and a largely mobile workforce.
• Work independently while collaborating with colleagues across departments.
• Opportunity to learn and take on increasingly difficult technical challenges.