Customer Success Manager (Cybersecurity)

Location: Remote (Brazil)

Company

Develops an identity security platform covering human, machine, and AI agent identities.

What you will do

• Manage a portfolio of customer accounts with accountability for retention and influenced expansion revenue.
• Design value roadmaps tied to risk reduction, compliance coverage, operational efficiency, and platform adoption.
• Lead quarterly executive business reviews, presenting customer maturity benchmarks, usage trends, and documented ROI.
• Interpret AI-driven health scores, usage analytics, and risk signals to identify proactive interventions.
• Identify cross-sell and expansion opportunities across non-human identity governance, cloud entitlements, and Atlas migration.
• Coordinate Sales, Solutions Engineering, Professional Services, Support, and Product to resolve complex customer challenges and communicate customer insights.

Requirements

• Deep knowledge of identity governance, cloud entitlement management, and non-human identity governance.
• Ability to discuss identity security architecture with CISOs and IAM Directors.
• Experience with commercial accountability, expansion identification, pricing conversations, and renewal influence.
• Ability to interpret AI-generated health scores and risk signals and work with AI-augmented customer success platforms such as Gainsight.
• Strong executive communication, strategic advisory, analytical storytelling, and cross-functional leadership skills.
• Working knowledge of IdentityIQ, Atlas, cloud entitlements, and non-human identity management.

Culture & Benefits

• AI-augmented customer success engagement model.
• Structured onboarding milestones across product mastery, tools, stakeholder mapping, and account management.
• Ongoing feedback, coaching, and learning through managers, peers, and cross-functional partners.
• Customer success expectations include QBR delivery, advocacy development, training enrollment, success plan execution, and renewal planning.
• Equal opportunity employment and reasonable accommodation support are provided.