Senior Customer Success Manager (AI Agent Security)

Location: Remote, USA

Compensation: $210,000–$230,000 OTE, depending on experience, skills, and location; equity and performance-based incentives may also be available.

Company

hirify.global provides an AI agent security platform for enterprise visibility, governance, detection, prevention, and response across the full AI agent lifecycle.

What you will do

• Own the full technical and strategic success of complex enterprise accounts as the primary post-sale customer-facing resource.
• Lead engagements covering deployments, integrations, governance approvals, budgeting cycles, and long-term platform expansion.
• Coordinate customer stakeholders, internal hirify.global teams, and technology platform teams around shared account strategies and integrations.
• Run strategic reviews covering security program improvements, roadmap alignment, integration progress, and expansion opportunities.
• Represent customer needs to Product, Engineering, Sales, and Field Engineering while managing high-impact technical escalations through resolution.
• Build structured success plans, identify technical risks and dependencies, influence product direction, and mentor Customer Success colleagues.

Requirements

• 6+ years of experience in customer-facing technical roles in SaaS, cybersecurity, or enterprise software.
• Experience owning complex enterprise account engagements and leading strategic reviews within large organizations.
• Experience coordinating governance processes, integrations, cross-functional stakeholders, and external platform teams.
• Demonstrated ownership of technical escalations through resolution with Engineering and Support.
• Ability to translate customer requirements into product insights acted on by Product or Engineering.
• Hands-on cybersecurity experience with technical architecture, integrations, and enterprise risk.

Nice to have

• Exposure to AI, enterprise security, or other emerging technologies.
• Experience in a fast-moving startup where operational structure is still developing.

Culture & Benefits

• Ownership and accountability for measurable customer outcomes.
• Direct feedback, high standards, urgency, and analytical thinking.
• Opportunity to help shape Customer Success practices in a category-defining company.
• Potential eligibility for equity and performance-based incentives.
• Inclusive environment focused on enabling people to work securely, confidently, and with impact.

Hiring process

• Recruiter screen lasting 30 minutes.
• Interviews with the VP of Customer Success, Support Leadership, and Solutions Engineering.
• People Team interview lasting approximately 45 minutes.