Mid-Level Partner Success Manager (Cybersecurity)

Location: AUS Office, hybrid

Company

hirify.global provides cybersecurity and AI solutions that help managed service providers manage and secure Microsoft 365 and deliver AI services to SMB customers.

What you will do

• Build and manage long-term relationships with MSP partners across the ANZ region.
• Guide partners through onboarding, adoption, platform engagement, and ongoing customer success.
• Monitor customer health, usage, and engagement metrics to identify risks and growth opportunities.
• Support upsell and renewal opportunities by aligning customer objectives with platform solutions.
• Develop account plans and conduct customer check-ins, business reviews, workshops, and training sessions.
• Collaborate with Implementation, Sales, Support, Product, Engineering, and Marketing teams to improve the end-to-end partner experience.

Requirements

• 2–3 years of experience in Account Management, Customer Success, or a similar client-facing role in SaaS, technology, cybersecurity, or MSP environments.
• Excellent communication skills and the ability to build strong client relationships.
• Customer-focused mindset with confidence identifying customer needs, adoption opportunities, growth, and renewals.
• Strong organisation and self-management skills with the ability to manage multiple client relationships and projects.
• Comfort working in a fast-paced, technology-driven environment and collaborating across teams.
• Interest in developing expertise in the MSP ecosystem, Microsoft 365, cybersecurity, and emerging technologies.

Nice to have

• Previous experience working with MSPs.

Culture & Benefits

• Continuous learning and development in a fast-growing startup environment.
• High-trust and autonomous working environment with opportunities to make a direct impact.
• Transparent, honest, and collaborative culture.
• Global team with strong enablement and peer support.
• Monthly team social events and employee recognition programs.