Manager, Client Success (Health Technology)

Location: Remote - USA. Candidates must be able to verify their legal right to work in the United States without company sponsorship.

Salary: $150,000–$195,000 per year.

Company

Second Sight Solutions, a hirify.global subsidiary, is a health technology company developing solutions that improve the exchange and transparency of drug discount data for pharmaceutical manufacturers and their customers.

What you will do

• Manage key client portfolios and serve as the primary relationship contact and trusted advisor.
• Develop and execute account plans aligned with client objectives, including regular reviews and check-ins.
• Identify expansion opportunities, demonstrate measurable ROI, and support account growth without sales prospecting or a sales quota.
• Monitor satisfaction, resolve issues, and collaborate with internal teams to improve retention and client outcomes.
• Analyze customer, market, and competitive data and translate insights into recommendations for clients, product development, and marketing strategy.
• Prepare account status reports, activity updates, forecasts, and customer feedback for management and stakeholders.

Requirements

• Bachelor’s degree required; a BS degree is strongly preferred.
• At least seven years of experience in client success or a similar role within healthcare software or pharmaceutical consulting.
• Experience working with senior executives at Top 20 global pharmaceutical companies.
• Leadership skills in change management and the ability to help large organizations adopt new technology.
• Strong strategic relationship-building, data analysis, problem-solving, written communication, and presentation skills.
• Legal right to work in the United States without company sponsorship is required.

Nice to have

• Basic coding experience.

Culture & Benefits

• Remote work in the United States.
• Collaborative environment focused on creating, challenging established approaches, and developing innovative solutions.
• Exposure to interdisciplinary work combining consulting expertise, data, emerging technologies, and artificial intelligence.
• Equal employment opportunity with reasonable accommodation for qualified candidates.