Senior Customer Success Manager - Hawaii (Healthcare)

Location: Remote, U.S.-based; candidates must live in Hawaii. The role may require up to 30% travel.

Target salary: $95,000–$110,000 per year.

Company

hirify.global provides software and a national network connecting community organizations, government agencies, and healthcare organizations to coordinate services and improve whole-person health.

What you will do

• Own strategic relationships and account strategies for complex healthcare and government customers.
• Develop Joint Success Plans aligned with customer goals, priorities, and measurable outcomes.
• Drive platform adoption, workflow optimization, retention, renewals, and qualified expansion opportunities.
• Lead business reviews, executive stakeholder meetings, renewal discussions, escalations, and customer problem solving.
• Coordinate cross-functional partners around customer priorities, dependencies, timelines, and risk mitigation.
• Synthesize customer feedback and advocate for customer needs with Product and internal teams.

Requirements

• 3+ years of experience in customer success, account management, or a related field.
• 3+ years of experience supporting healthcare and/or government customers.
• Experience managing complex customer relationships and executive stakeholders.
• Experience with account planning, renewals, retention, expansion, product adoption, workflow improvement, or change management.
• Strong analytical skills and the ability to turn data into insights and action.
• Experience leading strategic customer meetings, business reviews, escalations, and cross-functional work without direct authority.

Culture & Benefits

• Medical, dental, vision, virtual healthcare, mental health, and wellness benefits.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave, including adoption leave, plus employee resource groups.
• HSA, FSA, commuter benefits, 401(k) with employer match, and financial wellness resources.
• Company-provided equipment and work-from-home supplies.
• Employment is contingent on passing criminal, employment, and education background checks.