Head of Customer Success, Payer & Employer (Healthcare)

Location: Remote, United States

Salary: $137,000–$205,500 base salary per year, plus bonus and benefits

Company

hirify.global Health is a data platform and technology company developing AI-enabled precision health solutions from multimodal health data.

What you will do

• Lead Account Managers responsible for onboarding, maintaining, and growing Care Delivery customer accounts.
• Drive retention, expansion, service adoption, and program governance across health plans, healthcare providers, employers, and third-party partners.
• Build executive relationships and provide consultation to help customers achieve shared business goals.
• Track implementation progress, customer health, retention, renewals, and expansion metrics.
• Standardize account playbooks covering onboarding, training, customer success management, renewals, QBRs, and advocacy.
• Recruit, train, and develop Account Managers to achieve customer success targets.

Requirements

• 7+ years of experience in healthcare, employer benefits, or insurance.
• Proven experience managing and consulting with senior-level executives in the healthcare benefits sector.
• Excellent listening, communication, critical thinking, and problem-solving skills.
• Experience in digital health, virtual care sales, or account management.
• Must not require employer-sponsored work authorization now or in the future for employment in the United States.

Nice to have

• Health plan or payer experience.
• Strong business and financial acumen, judgment, and analytical skills.
• Management experience in a fast-growing organization.
• MBA or related advanced degree.

Culture & Benefits

• Full-time employment with bonus and benefits.
• Remote work within the United States.
• Equal opportunity employment and applicant accommodation support.