10 дней назад
Customer Architect (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Architect (SaaS): Supporting enterprise customers in designing integrations and maximizing the value of a cloud-native data platform with an accent on technical alignment, operational excellence, and customer advocacy. Focus on presenting architectural approaches, resolving complex product issues, coordinating engineering escalations, and translating customer needs into product enhancements.
Location: London, England, United Kingdom. Travel to customer sites may be required.
Company
provides a cloud-native SaaS Context Intelligence Platform that harmonizes, unifies, and governs structured and unstructured data for enterprise applications and AI systems.
What you will do
- Act as the technical expert on platform capabilities and help customers design solutions aligned with their business needs.
- Present architectural designs and integration approaches, and deliver technical workshops and advisory services.
- Manage customer tickets, escalations, resolutions, and product enhancement requests.
- Coordinate customer engineering, advanced engineering, product management, and cross-functional teams to drive timely issue resolution.
- Support onboarding, executive business reviews, CSAT/NPS initiatives, and customer advocacy.
- Translate customer requirements into documentation and recommendations for future product releases.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field.
- 5+ years of technical support experience, including 5+ years supporting enterprise SaaS products in customer-facing roles.
- 3+ years of experience with AWS, GCP, or Azure and their services.
- 3+ years of experience with REST APIs, integration tools, and on-premise or cloud MDM solutions.
- Experience with observability and monitoring tools such as LogDNA and CloudWatch.
- Strong communication, analytical, problem-solving, risk management, reporting, and project management skills.
Nice to have
- Experience with enterprise data products.
- Experience with Salesforce, Snowflake, or Google BigQuery.
Culture & Benefits
- Customer-first culture focused on accountability, collaboration, knowledge sharing, and continuous improvement.
- Flexible work arrangements supported by a distributed-workforce culture.
- Opportunity to work with enterprise data, SaaS, and AI-enabling technologies.
- Equal opportunity workplace with reasonable accommodation for applicants with disabilities.
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