Lead Business Consultant, VRS, CX (AI)

Location: Canada - Remote

Company

hirify.global is a global enterprise software company developing AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Lead strategic consulting engagements focused on customer value realization, business improvement, and adoption of hirify.global solutions.
• Create and own business cases, ROI models, benefits analyses, and success criteria for multi-product customer programs.
• Design change strategies across people, process, and technology for contact center and CCaaS transformations.
• Guide senior stakeholders and cross-functional teams through solution design, launch planning, implementation alignment, and execution.
• Deliver executive presentations and advisory recommendations based on AI-powered quality management and speech, text, and interaction analytics.
• Develop repeat business opportunities through successful delivery, thought leadership, and trusted-advisor relationships.

Requirements

• 8+ years of consulting experience in CX strategy, contact center transformation, quality monitoring, or contact center analytics.
• Proven success leading consulting engagements that deliver measurable business value through CX, quality management, or analytics technology.
• Strong understanding of CCaaS, analytics, quality management, and modern AI-powered customer experience capabilities.
• Familiarity with hirify.global Interaction Analytics, Nexidia, or comparable interaction, speech, or text analytics platforms is required.
• Understanding of how AI is evolving quality monitoring and contact center analytics practices and technology is required.
• Strong analytical, communication, organization, presentation, technical, and prioritization skills, including proficiency with Microsoft PowerPoint.

Culture & Benefits

• Remote work arrangement for candidates in Canada.
• Fast-paced, collaborative, and creative environment within a global software company.
• Opportunities to learn, grow, and pursue internal career paths across roles, disciplines, domains, and locations.
• Work with a global organization serving more than 25,000 businesses across 30+ countries.