IS Desktop Specialist

Location: Alpharetta, Georgia, United States — in office. Travel requirement: 0%.

Salary: $74,000–$101,800 per year. Bonus eligible; commission not eligible.

Company

hirify.global is a global technology company connecting physical and digital environments through positioning, modeling, data analytics, and software for construction, geospatial, and transportation industries.

What you will do

• Provide onsite desktop support to end users and deploy hardware and software.
• Coordinate ticket queues, communicate incident progress, and manage service requests through their lifecycle.
• Troubleshoot Dell, Apple, Samsung, Google, and other hardware across Windows, macOS, Linux, and mobile platforms.
• Maintain technical documentation, ITSM processes, asset inventories, and endpoint lifecycle activities.
• Improve operational efficiency through process improvements, scripting, and automation.
• Lead or participate in IT projects, coordinate stakeholders, and train or mentor help desk staff.

Requirements

• Bachelor’s degree in Computer Science or a related field with at least 4 years of relevant experience, or an associate degree with at least 6 years of experience.
• Relevant IT certifications such as ITIL or CompTIA A+.
• Excellent verbal and written English communication skills.
• Experience supporting technical and non-technical users, managing suppliers and stakeholders, and working independently in cross-functional teams.
• In-depth experience with Windows, macOS, Linux, mobile devices, tablets, printers, conference room equipment, and endpoint management platforms.
• Intermediate knowledge of networks, cybersecurity, client-server systems, on-premises and cloud endpoint management, ITSM documentation, asset lifecycle management, and scripting with PowerShell, Bash, or Python.

Nice to have

• Familiarity with Google Workspace for enterprise collaboration and project management.

Culture & Benefits

• Collaborative, supportive workplace focused on inclusion, belonging, innovation, and growth.
• Opportunity to work on technology supporting construction, transportation, infrastructure, and other essential industries.
• Medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.
• Ongoing opportunities to take ownership, improve operations, and collaborate with global Information Systems teams.

Hiring process

• Submit an online application; applications are accepted until the position is filled.