Provisioning Specialist (SaaS)

Location: Skopje, with hybrid work requiring attendance at the local office 2–3 days per week; remote work is available on other days.

Company

hirify.global provides European B2B data and sales intelligence through a SaaS platform used by revenue teams worldwide.

What you will do

• Manage customer and internal account provisioning, access setup, and account lifecycle activities.
• Create and update user accounts with appropriate access levels to support onboarding.
• Verify account information and maintain accurate records for security and compliance.
• Provision trial and customer accounts in collaboration with Sales and customer-facing teams.
• Investigate account and provisioning issues, identify root causes, and drive requests through resolution.
• Support global coverage through a rotating shift schedule and collaborate with Support, Sales, and Customer Success.

Requirements

• At least 1 year of experience in customer service, account management, operations, provisioning, or technical support.
• Ability to learn new technologies, tools, processes, and multiple systems quickly.
• Strong organization, multitasking, analytical problem-solving, and attention to detail.
• Clear communication with internal teams and customers, with a proactive and adaptable approach.
• Familiarity with customer support and CRM tools such as Zendesk and Salesforce, or the ability to learn similar platforms.

Culture & Benefits

• Hybrid work model with remote flexibility on non-office days.
• Rotating shifts supporting continuous global coverage across time zones.
• Inclusive, diverse, and supportive workplace culture.
• Culture centered on shared ownership, customer understanding, and recognizing impact.