Customer Support Representative (Croatian/Serbian)

Location: Budapest, Hungary. Hybrid work after training, with 1–2 office days per week. Serbian candidates must already hold a valid Hungarian residence and work permit.

Company

Outsourcing/BPO provider supporting innovative consumer technology products through international technical support teams.

What you will do

• Provide technical customer support by phone, email, and chat for consumer devices.
• Assist with software and hardware enquiries, troubleshooting, device setup, and product functionality.
• Handle complaints and resolve product- or campaign-related issues professionally.
• Escalate complex technical cases to appropriate internal teams.
• Maintain accurate customer interaction records and follow internal support procedures.
• Meet customer service, productivity, and quality targets while keeping product knowledge current.

Requirements

• Native or fluent Croatian or Serbian at C1/C2 level, written and spoken.
• English at minimum B2 level.
• Serbian candidates must already have a valid Hungarian residence and work permit.
• Customer service or technical support experience is an advantage.
• Interest in technology, strong communication and problem-solving skills, and good computer literacy.
• Ability to learn new systems and work effectively in a multicultural team.

Culture & Benefits

• Hybrid working model after a three-week training phase, with 1–2 office days per week.
• Three weeks of fully paid in-person training conducted in English.
• Indefinite employment contract with language and performance bonuses.
• Meal allowance after the probation period.
• Private health insurance after the probation period and relocation support for eligible candidates.
• Career development in an international technology support environment.