Customer Support Representative (Croatian/Serbian)

Location: Budapest, Hungary; hybrid work model after training, with 1–2 office days per week. Three weeks of fully paid in-person training are required.

Company

hirify.global is hiring for an outsourcing/BPO partner providing technical support for innovative consumer technology products.

What you will do

• Provide technical customer support by phone, email, and chat for consumer devices.
• Assist with software and hardware enquiries, basic troubleshooting, device setup, features, and functionality.
• Handle customer complaints and resolve product- or campaign-related issues professionally.
• Escalate complex technical issues to the appropriate internal teams.
• Maintain accurate customer interaction records and meet productivity and quality targets.
• Keep product knowledge and internal support procedures up to date.

Requirements

• Native or fluent Croatian or Serbian at C1/C2 level, written and spoken.
• English at minimum B2 level.
• Serbian candidates must already hold a valid Hungarian residence and work permit.
• Previous customer service or technical support experience is an advantage.
• Interest in technology, strong communication and problem-solving skills, and good computer literacy.
• Ability to learn new systems, work effectively in a multicultural team, and maintain a professional, customer-focused approach.

Culture & Benefits

• Hybrid working model after training, with 1–2 office days per week.
• Fully paid three-week in-person training delivered in English.
• Indefinite employment contract with a competitive salary, language bonus, and performance bonus.
• Meal allowance and private health insurance after the probation period.
• Relocation support for eligible candidates.
• Career development within an international technology support environment.