Customer Support Representative (B2B SaaS)

Location: Remote from any city in Ukraine. Full-time schedule is Monday through Friday, 10:00 AM–6:30 PM, with earlier starts available, or weekend shifts with two consecutive days off each week.

Company

hirify.global is a global B2B SaaS product company providing secure virtual data room and board collaboration platforms for complex business processes and decision-making.

What you will do

• Provide customer support through chats and emails, with occasional calls.
• Maintain a customer satisfaction score of 90% or higher through prompt, empathetic, and effective solutions.
• Stay informed about product updates and process changes.
• Protect confidential client information in line with the company security policy.
• Collaborate with Engineering and Product teams to escalate and resolve complex customer issues.
• Support internal teams such as Accounting and Customer Success with assigned tasks.

Requirements

• 2+ years of experience in a remote Customer Support role.
• Advanced English at C1 level, with excellent verbal and written communication skills.
• Upper-Intermediate French or German at B2 level.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Ability to take ownership of tasks and work independently.
• Customer-centric mindset.

Nice to have

• Experience supporting B2B clients.
• Experience collaborating with international teams.

Culture & Benefits

• Remote-first work with a home workplace budget and a resilient home budget for Ukraine-based teammates.
• Access to a resilient office in Kyiv, coworking expense coverage, and an individual IT budget.
• Professional development through hirify.global Academy, external learning opportunities, personal development planning, literature, and subscriptions.
• Medical insurance, wellness support, mental health session coverage for Ukrainian teammates, and sports funding.
• 20 business days of paid time off per year and unlimited health-related time off.
• Local team meetup budgets, internal talent mobility, and a referral program.

Hiring process

• 30-minute screening call with a Talent Acquisition Specialist.
• Test task followed by a 60-minute competency-based interview with Talent Acquisition.
• 30-minute interview with the Hiring Manager.