9 дней назад
Customer Service Representative with French
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative with French (Customer Support/Help Desk): Providing multilingual customer support and interactive solutions through chat, email, and Microsoft Teams with an accent on troubleshooting, Windows support, and empathetic problem-solving. Focus on handling escalations with back-office teams, learning Microsoft 365 and cloud platforms, and developing toward advanced technical support roles.
Location: Brno, Czech Republic; hybrid-friendly work culture
Company
runs and reimagines mission-critical technology systems for leading businesses, using technology and AI-powered insight to support smarter decisions and innovation.
What you will do
- Help customers resolve technology-related problems through chat, email, and Microsoft Teams.
- Provide friendly, empathetic, concierge-level customer support.
- Use troubleshooting and problem-solving skills to deliver interactive solutions.
- Work with back-office teams to manage escalations.
- Learn Microsoft 365, Excel, and other technology platforms.
- Build experience through mentoring, certifications, and exposure to different technical career paths.
Requirements
- French language skills required.
- Knowledge of Windows operating systems.
- Help desk and customer support knowledge.
- Troubleshooting and problem-solving skills.
- Active listening skills and flexibility to adapt to customer needs.
- Interest in technology and a growth mindset; prior technical experience is not required.
Nice to have
- Experience working with Windows operating systems.
- Previous help desk, troubleshooting, or customer support experience.
- Experience adapting support approaches to customer needs.
Culture & Benefits
- Hybrid-friendly work culture supporting employee well-being and growth.
- Training and certification opportunities with Microsoft, Google, and Amazon technologies.
- Mentoring, coaching, personalized development goals, and continuous feedback.
- Be Well programs supporting financial, mental, physical, and social health.
- Inclusive culture focused on empathy, belonging, learning, and shared success.
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