Enterprise Analyst L1

Location: Orlando, Florida, United States; on-site attendance is required from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Salary: USD 65,000–80,000 per year

Company

hirify.global is a media and entertainment company operating news, business, golf, sports, and entertainment brands alongside digital platforms.

What you will do

• Provide end-user support for hardware, software, applications, desktops, laptops, servers, printers, and file shares.
• Configure and troubleshoot Microsoft 365, mobile devices, smart TVs, set-top boxes, AV, and video-conferencing equipment.
• Resolve incidents through help desk protocols and ticketing systems, meeting service-level targets and escalating urgent issues.
• Work with cross-functional IT teams on projects, network access, physical cabling, and system tools.
• Create documentation for supported systems and configurations.
• Participate in on-call support, including after-hours and on-site assistance when needed.

Requirements

• Bachelor’s degree or equivalent experience and training.
• At least 3 years of IT analyst experience in fast-paced e-commerce or production environments.
• Advanced knowledge of Microsoft Windows 11 and Windows Server 2019/2022, plus strong Apple OS and terminal command experience.
• Experience with iOS, Android, Slack, Zoom, Microsoft Office 365, SharePoint, and Power Automate.
• Understanding of networking architecture and VLANs, along with strong technical support, communication, customer service, and problem-solving skills.
• Ability to work on-site throughout all working hours and perform physical tasks, including lifting up to 50 lbs and extended standing, bending, and stretching.

Nice to have

• Experience with smart devices and set-top boxes.
• Development experience with SharePoint, Power Apps, and Power Automate.
• Familiarity with OneDrive, Dropbox, Box, FTP, Microsoft Project, Planner, DaaS, and SaaS platforms.

Culture & Benefits

• Full-time employment with standard weekday working hours.
• Health insurance, retirement plans, and paid time off may be included.
• External candidates may be required to attend an in-person interview before a hiring decision.