Technical Support Engineer (AI)

Location: Remote within the United States Eastern Time Zone; hybrid for candidates based in New York City. Candidates must reside in the Eastern Time Zone.

Salary: $70,000–$90,000 annually, based on geographic location, market benchmarks, experience, and certifications. Equity is offered.

Company

An AI video security platform founded in 2021 that helps organizations improve safety, strengthen security, and respond faster.

What you will do

• Own end-to-end troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
• Identify root causes, drive technical resolutions, and mitigate recurring system and network issues.
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
• Manage routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor performance, lead incident response, and maintain high availability for real-time video streaming and AI workloads.
• Partner with Engineering, QA, and Product to validate fixes, test hardware and software, improve reliability, and maintain technical documentation.

Requirements

• 1–3 years of experience in technical support, systems engineering, or IT operations.
• Experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity.
• Bachelor’s degree in Computer Science, Networking, Systems Engineering, or a related field.
• Ability to troubleshoot under pressure with urgency and precision.
• Strong analytical and documentation skills.
• Residence in the U.S. Eastern Time Zone is required.

Nice to have

• Experience supporting IP camera systems or edge-connected devices.
• Familiarity with Linux-based systems.
• Python or similar scripting and automation experience.
• CCNA, Network+, Security+, or related certifications.

Culture & Benefits

• Hybrid flexibility with two remote workdays each week after ramp-up.
• Meaningful equity in a fast-growing startup.
• Medical, dental, and vision coverage for U.S.-based employees.
• 15 days of paid time off, 10 paid holidays, sick leave, and paid parental leave.
• 401(k) with a 4% employer match, a $500 home office stipend, and equipment for home and office work.

Hiring process

• 30-minute conversation with the Talent Team.
• One-hour take-home assignment and 45-minute technical panel.
• 30-minute Hiring Manager interview followed by a 30-minute HR interview.