Support Technician (Microsoft 365)

Location: On-site in Houston, Texas, United States

Company

hirify.global provides AI-powered SaaS platforms and technology services for higher education institutions worldwide.

What you will do

• Provide advanced technical support and act as an escalation point for complex incidents affecting faculty, staff, students, and authorized users.
• Diagnose and resolve hardware, software, operating system, mobile device, printing, networking, telephone, video conferencing, and audiovisual issues.
• Install, configure, repair, maintain, image, patch, and manage computers, peripherals, software, and endpoints across offices, classrooms, laboratories, and public spaces.
• Coordinate technology deployments, software releases, system upgrades, maintenance outages, and endpoint management activities.
• Support campus events and facilities by setting up and maintaining audiovisual and video conferencing equipment.
• Maintain technical documentation and service records while guiding technical support staff and student technicians.

Requirements

• Experience troubleshooting Windows and macOS computers, hardware, peripherals, and common end-user applications.
• Experience supporting Microsoft 365, Microsoft Office, cloud storage, Zoom, Webex, mobile devices, and enterprise printing.
• Experience with endpoint or mobile device management, remote software deployment, patch management, imaging, and PC or Mac packaging technologies.
• Working knowledge of networking, endpoint security or antivirus tools, and audiovisual systems.
• Strong customer service, communication, documentation, organization, prioritization, and problem-solving skills.
• Experience designing, documenting, and implementing technical projects; CompTIA A+ and ITIL certifications are preferred.

Culture & Benefits

• Medical, dental, and vision coverage.
• Flexible time off, parental leave, telemedicine, and wellness programs.
• 401(k) with matching contributions and financial planning support.
• Education assistance, professional development opportunities, and LinkedIn Learning.
• Employee resource groups, charitable days, caregiver support, and employee referral bonuses.