Account Management (IC) Senior Associate (German & Swiss Markets)

Location: Madrid, Spain — 38.75 hours per week

Company

Cigna Healthcare, a division of hirify.global, provides health care guidance, benefits, and services that help customers make informed decisions about their health.

What you will do

• Build and maintain relationships with international clients, brokers, and internal stakeholders.
• Manage and retain a portfolio of accounts, ensuring service commitments and client expectations are met.
• Identify upselling, cross-selling, client satisfaction, and account growth opportunities.
• Prepare commercial analyses, renewal strategies, service reviews, and client recommendations.
• Coordinate with underwriting, operations, claims, finance, and product teams to resolve client needs.
• Manage queries and escalations, monitor portfolio performance, and contribute to process improvements and governance.

Requirements

• Excellent written and verbal communication skills in English and German.
• Experience or interest in account management, client relationships, sales support, consulting, insurance, health care benefits, financial services, or a related field.
• Strong commercial, negotiation, influencing, analytical, and relationship-building skills.
• Ability to interpret data, identify trends, formulate recommendations, and manage multiple priorities under pressure.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Teams.
• Proactive approach, attention to detail, ownership, initiative, and ability to meet tight deadlines.

Culture & Benefits

• Client-facing work in an international environment.
• Collaboration across underwriting, operations, claims, finance, product, and client management functions.
• Focus on customer experience, client advocacy, profitable retention, and service excellence.